Refund & withdrawal (mail-order / our shop)

Scope: `/trade` vs our shop

`/trade` and related price panels show market reference estimates only. They are not a storefront for buying from us, and we do not accept purchase offers, process payments, or collect shipping addresses on those screens.

Our shop (`/shop`, “우리 매장”) is our own online storefront. When public catalog and purchase are enabled, orders placed there are treated as mail-order sales (통신판매) under Korea’s Act on the Consumer Protection in Electronic Commerce, etc. (“E-Commerce Act”), fulfilled by parcel delivery—not in-store pickup as the primary method. Until purchase is enabled, this policy still describes the intended terms so they are ready before launch.

Business information (placeholders)

Under typical Korean small-shop disclosure practice, the following will be stated on the site (including this page and/or a business-info notice). Values marked as pending must not be treated as filed registration numbers or invented addresses.

Trade name (상호): Hiding TCG — registered legal name to be confirmed separately if different. TODO placeholder until corporate registration copy is finalized.

Representative (대표): [To be registered / announced separately].

Business premises address (사업 소재지): [To be registered / announced separately]. Not required for buyers to visit in order to receive a `/shop` parcel; update when disclosure is ready.

Contact (연락처): dopinginter22@gmail.com (also in the site footer).

Mail-order business report number (통신판매업 신고번호): [To be registered / announced separately]. Do not invent a number; update this page when a real filing exists.

Cooling-off / withdrawal (청약철회)

For goods purchased through our shop, you may withdraw from the contract within seven (7) days from the date you receive the goods, in line with the E-Commerce Act (Article 17), unless a statutory exception applies.

To exercise withdrawal, contact us with your order ID, item list, and reason using the contact email above (or any in-app order help channel we provide). We will confirm receipt of the request and return / recovery-shipping (회수 배송) instructions. Returns are handled by courier pickup or buyer-arranged return shipping—not by requiring an in-store drop-off as the default.

You generally bear the cost of return / recovery shipping for change-of-mind withdrawals, unless the goods are defective, misdescribed, or wrongly delivered. We may deduct a reasonable amount if the goods’ value has decreased solely because of your use beyond what was needed to inspect them, where the law allows.

Statutory exceptions (typical for TCG)

Withdrawal may be restricted or denied where the E-Commerce Act Article 17(2) exceptions apply. For physical TCG products, the following are common examples (final application depends on product type and notice at purchase):

Sealed product whose packaging has been opened (e.g. booster packs, boxes, sealed cases) so that resale value is substantially lost.

Goods damaged, soiled, or missing parts due to the buyer’s fault after delivery.

Goods whose value has decreased substantially through use beyond inspection (e.g. heavily played singles returned as “mint”).

Digital or custom-made items (if we ever sell them) that cannot be restored, where law permits exclusion after clear prior notice.

If a product page or checkout notice states a stricter, lawful condition (e.g. “no withdrawal after seal opened”), that notice applies together with this page.

Refunds, exchanges, and defects

Wrong item, missing item, or defect at delivery: contact us within seven (7) days of discovery (and as soon as practicable). We will arrange exchange, re-shipment, or refund after verifying the issue. Return shipping for verified seller fault is borne by us.

Condition grades for singles: listed grade (e.g. NM/LP) is our assessment at listing. Minor subjective differences that stay within the stated grade are not automatically defects. Clear misgrading or damage not disclosed may qualify for remedy.

Refunds are processed to the original payment method when possible, within a commercially reasonable period after we receive and inspect returned goods (typically within about 3–10 business days after confirmation; payment-processor timing may add delay).

Partial refunds or store credit are used only with your agreement or where required by law.

Shipping and non-delivery

Outbound fulfillment is by courier / parcel delivery. Shipping method, fee, and estimated dispatch time are shown at checkout or on the product/order page when purchase is enabled. Domestic Korea shipping is the default assumption unless otherwise stated. You must provide an accurate delivery address at checkout (see Privacy Policy for how that personal data is used).

If goods are not dispatched within the stated period (or, if none is stated, within a reasonable period after payment confirmation), contact us. Prolonged non-shipment without a lawful reason may entitle you to cancel and obtain a refund under applicable law.

Loss or damage in transit: notify us promptly with tracking information. We will work with the carrier and, where appropriate, re-ship or refund.

Incorrect address supplied by you may delay delivery; re-delivery fees may apply unless the error was ours.

Relation to Terms and updates

This disclosure supplements the Terms of Service. If there is a conflict on shop refunds, this page and any contemporaneous checkout notice control for that order, subject to mandatory consumer law.

We may update this page; the announcement and effective dates above will change. Counsel review is recommended before enabling public shop purchase. This page is informational and not legal advice.